Privacy Policy for JAM Commercial Cleaning Services LLC

1. Introduction

JAM Commercial Cleaning Services LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in our capacity as a commercial cleaning service provider operating in Ohio, Pennsylvania, West Virginia, Kentucky, Indiana, Michigan, and Illinois.

This Privacy Policy applies to all information collected by JAM Commercial Cleaning Services LLC through our website, mobile applications, email communications, telephone calls, and in-person interactions. By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, business name, job title, mailing address, email address, telephone number, and fax number
• Business Information: Company size, industry type, facility specifications, cleaning requirements, and service preferences
• Financial Information: Billing address, payment method information, and transaction records
• Employment Information: For potential employees, we may collect employment history, references, background check information, and other relevant employment-related data
• Emergency Contact Information: Contact details for emergencies related to service provision

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

2.3 Location Information

Given the nature of our commercial cleaning services, we collect location information including facility addresses, service areas, and geographic regions within our coverage areas (Ohio, Pennsylvania, West Virginia, Kentucky, Indiana, Michigan, and Illinois).

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Service Provision: To provide commercial cleaning, facility maintenance, electrostatic disinfection, post-construction cleaning, and warehouse services
• Contract Management: To process service agreements, manage billing, and fulfill contractual obligations
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Quality Assurance: To monitor and improve service quality, conduct customer satisfaction surveys, and implement quality control measures
• Compliance: To comply with applicable laws, regulations, and industry standards, including health and safety requirements
• Business Operations: To manage our business operations, conduct internal research, and analyze service performance
• Marketing: To send promotional materials and service updates with your consent where required
• Legal Protection: To protect our legal rights and interests, prevent fraud, and ensure the security of our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processing companies
• Background check services for employment verification
• Insurance providers (Spinnaker Insurance Company - Policy CSB00031319-00)
• Technology service providers for website maintenance and data storage

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal process
• Government investigations or regulatory inquiries
• Compliance with Ohio state laws, federal laws, or laws in other states where we operate
• Protection of our legal rights or property
• Emergency situations involving safety or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption technologies
• Regular security assessments and updates
• Employee training on data protection and confidentiality
• Physical security measures at our facilities
• Access controls and user authentication systems
• Regular data backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security breaches in accordance with applicable laws.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information we maintain
• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

6.2 Ohio-Specific Rights

Under Ohio law, you have additional rights including:

• Right to know what personal information we collect and how it is used
• Right to request deletion of your personal information, subject to legal and business requirements
• Right to opt-out of certain data processing activities

6.3 Marketing Communications

You may opt-out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at the information provided below
• Updating your preferences in your account settings

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide targeted content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect some website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing our retention periods include:

• Duration of our business relationship
• Legal and regulatory requirements
• Contract terms and service agreements
• Legitimate business interests
• Statute of limitations for potential legal claims

We securely dispose of personal information when it is no longer needed in accordance with our data retention policies and applicable laws.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing your personal information.

10. Children's Privacy

Our services are designed for businesses and commercial entities. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11. State-Specific Privacy Information

11.1 Ohio Privacy Rights

As an Ohio-based company, we comply with Ohio privacy laws and regulations. Ohio residents have specific rights regarding their personal information, including protection against identity theft and unauthorized data access.

11.2 Multi-State Operations

Given our operations across Ohio, Pennsylvania, West Virginia, Kentucky, Indiana, Michigan, and Illinois, we comply with applicable state and federal privacy laws in all jurisdictions where we provide services.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you through appropriate means when required by law
• Obtain your consent for material changes where required

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to privacy-related inquiries within 30 days of receipt, or as required by applicable law.